Terms and Conditions for G.T Detergents

Effective Date: 14/12/2024

By using our website, you agree to the following terms and conditions. Please read them carefully before making a purchase or using our services.

1. Business Overview

G.T Detergents is a family-run business with over 25 years of experience specialising in vehicle cleaning products, fleet care, haulage industry solutions, and plant equipment care. We provide high-quality products, including EXIDE batteries and AdBlue, with nationwide delivery and reliable service.

2. User Responsibilities

Users are responsible for ensuring that the information they provide to us, such as personal details, shipping addresses, and payment information, is accurate and up to date.

3. Purchases and Orders

Orders can be cancelled before they are dispatched.

We offer a 14-day refund policy for most items in line with the Consumer Contracts Regulations. Customers are entitled to a full refund if they change their mind, provided the products are returned in their original condition and packaging, and unopened.

Return Shipping: The customer is responsible for the return postage unless the item is faulty or incorrect.

To request a refund, please contact us at info@gtdetergents.co.uk.

Faulty or Incorrect Goods: If an item is faulty or not as described, you are entitled to a full refund, including the cost of the original delivery and return shipping. This must be requested within 30 days of receiving the goods. Please contact us at info@gtdetergents.co.uk for assistance with faulty or incorrect items.

Shipping and delivery times are typically between 3-5 business days, and shipping charges are calculated at checkout based on the weight and destination of your order.

4. Account Management

Users are responsible for ensuring the security of their accounts. This includes keeping login details confidential and notifying G.T Detergents immediately in case of unauthorised access to their accounts.

5. Limitation of Liability

G.T Detergents will not be liable for any damages, losses, or issues arising from the use of our website or products, including but not limited to indirect or consequential damages.

6. Governing Law

These Terms and Conditions are governed by the laws of the United Kingdom. Any disputes will be handled under UK law.

7. Intellectual Property

All content on the G.T Detergents website, including logos, images, product descriptions, and other materials, is the intellectual property of G.T Detergents. Reproduction or use of this content without permission is prohibited.

8. Changes to Terms and Conditions

We may update these Terms and Conditions from time to time. Any changes will be posted on this page, and the effective date will be updated.

9. Contact Information

If you have any questions regarding these Terms and Conditions, please contact us at:

Email: info@gtdetergents.co.uk

Phone: 07712 503754